Tifco Hotel Group is responsible for the management of 25 hotel properties across Ireland. The company owns eighteen properties directly and it has been appointed to manage a further seven hotels. These properties vary extensively in their offering and they range from the luxurious 5 star The Heritage Hotel, Killenard through to busy properties like the bustling Cork Airport Hotel. What they all have in common however, is the need for a robust UPS solution and an effective support programme to maintain the UPS across the Group.

Himanshu Sud, as Group IT Director is responsible for smooth running of all IT functions at Tifco Hotel Group. It’s about ten years since he came across Total Power Solutions, as an existing supplier and since then the relationship has strengthened. “At this stage Total Power Solutions look after all our UPS requirements across all properties. When any project comes up that involves UPS maintenance issues or end-of-life situations, we get TPS on board – they are really responsive and they get an engineer on the job straight away.”

Over the last 18 months or so there have been several UPS projects delivered by Total Power Solutions and the scope of this service has included working at a number of locations, with refreshes of 3Phase UPS infrastructure at the Crowne Plaza Hotels based at Blanchardstown, Dundalk and Santry, as well as the Hilton Hotel Kilmainham, Dublin and Clontarf Castle Hotel, which has a busy Conference Centre.

Himanshu explains that planning the work was important and it needed to take into account the fact that these are all busy locations, open 24/7 given the nature of the hotel business. “Works included pretty much the kitchen sink when it came to UPS – including turnkey solutions to decommission and remove the legacy equipment and to deliver, position, install and commission new UPS without impacting on the business or interrupting the power supply for the hotels’ IT infrastructure. It was important that TPS was prepared to work at night-time. And its worth mentioning that we’ve been really happy with the performance of the equipment supplied.”

Competitive Pricing

Himanshu is very satisfied with the flexibility of the service supplied by Total Power Solutions but he is equally satisfied with the pricing. “Obviously as a commercial operation, when it comes to buying new equipment, like UPS, we would typically get at least two prices. And Total Power Solutions always price very competitively. That’s great because I have total confidence in their technical capabilities and their service levels so the fact that they are competitive too makes it easy to continue working with them. They’re a great team!”

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