What is Remote Service?
- 24/7 expert monitoring of your data centre
The Service Bureau will remotely monitor all connected physical infrastructure devices 24 hours a day, 7 days a week enabling remote trouble shooting for quick resolution of critical incidents.
- Incident tracking
Incidents are automatically created and tracked, providing easy access to real-time incident status, incident history and chat history.
- Real-time notifications on your smartphone
The Mobile Insights app gives you an instant overview of your sensor data and alarms.
- Chat collaboration on incidents
Collaborate through chat with Schneider Electric experts for a quick resolution of a problem.
- Proactive service dispatch
Physical infrastructure threats can be anticipated, identified, and resolved quickly and accurately with onsite support dispatch if required.
- StruxureOn report
The personalised report provides insight into connected devices, coupled with expert recommendations on how to improve device utilisation and lifecycle.
Note: The Remote Service will not be charged if an asset is already covered by an Advantage Prime or an Advantage Ultra service agreement.
Log into struxureon.com/manage to subscribe Remote Service.
How do I upgrade subscribe to Remote Service?
Before you can subscribe to Remote Service you need to have Mobile Insights. You can get Mobile Insights here.