Remote Monitoring Service

What is Remote Service?

Subscribe to Remote Service for 24/7 expert monitoring of your critical devices, more insights, and incident tracking.

You’ll get:

  • 24/7 expert monitoring of your data centre
    The Service Bureau will remotely monitor all connected physical infrastructure devices 24 hours a day, 7 days a week enabling remote trouble shooting for quick resolution of critical incidents.
  • Incident tracking
    Incidents are automatically created and tracked, providing easy access to real-time incident status, incident history and chat history.
  • Real-time notifications on your smartphone
    The Mobile Insights app gives you an instant overview of your sensor data and alarms.
  • Chat collaboration on incidents
    Collaborate through chat with Schneider Electric experts for a quick resolution of a problem.
  • Proactive service dispatch
    Physical infrastructure threats can be anticipated, identified, and resolved quickly and accurately with onsite support dispatch if required.
  • StruxureOn report
    The personalised report provides insight into connected devices, coupled with expert recommendations on how to improve device utilisation and lifecycle.

Note: The Remote Service will not be charged if an asset is already covered by an Advantage Prime or an Advantage Ultra service agreement.

Log into to subscribe Remote Service.

How do I upgrade subscribe to Remote Service?

Before you can subscribe to Remote Service you need to have Mobile Insights. You can get Mobile Insights here.


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