UPS Service Agreements

Onsite Services

Protection for your system. Peace of mind for you.

Your UPS, Battery and Cooling equipment are protecting your critical infrastructure. To ensure optimum performance and uptime, it is important that this equipment is regularly maintained under UPS service agreements.

Service Agreements

In the event of a problem, you need to be sure that a trained service engineer is on hand 24hrs a day to respond.

Our engineers are factory trained and certified to the highest standard so that we can give our clients total peace of mind in knowing that experts are looking after their equipment.

As a Premier Partner and in partnership with Schneider Electric, we have engineers on stand-by 24hrs a day to respond to any emergencies with guaranteed, nationwide onsite response times.

Uncertified after-market replacement parts put your critical loads at risk.

Only original equipment manufacturer supplied replacement parts are used so you know that any repair or replacement parts are to the highest standard and guaranteed.

For 3 Phase UPS and Cooling units we offer three standard base levels of service agreement to help you build up a solution to suit your needs.

  • Advantage Plus
  • Advantage Prime
  • Advantage Ultra

 

All 3 Phase UPS and Cooling Service Agreements include:

  • Annual Preventative Maintenance visit (Bi-Annual for Cooling units)
  • Next Business Day onsite response
  • Remote Monitoring Service
  • 7X24hr Technical Support
  • Priority access to spare parts supply chain

Additional Upgrade Options include:

 

  • Upgrade Annual Preventative Maintenance visit to after normal office hours / weekend.
  • Upgrade next business day onsite response to 4hrs or 8hrs
  • Add additional preventative maintenance visits.
  • Battery Maintenance Service.
For 1 Phase UPS 5KVa or larger, we offer a 1 Phase Advantage Service Agreement which covers for all spare parts including internal batteries and can be ordered with or without an annual Preventative Maintenance visit.

For more details, contact us today and we can build a service agreement to suit your requirements and specification

Advantage Ultra


The comprehensive Advantage ULTRA provides for

Annual Preventive Maintenance Visit

Preventive Maintenance visits are performed annually for UPS and semi-annually for Cooling products. All parts, labour and travel related to the visit are included.  A PM visit provides for an APC certified service engineer onsite at a predetermined date to:

  • Perform a visual inspection
  • Perform Environmental Inspection
  • Perform mechanical/electrical inspection
  • Verify firmware revisions and update as required
  • Complete full UPS function test
  • Answer any queries and address any customer issues
  • Deliver a comprehensive report and recommendations.
  • Works are undertaken during normal office hours. After hours option available

Onsite Service

A certified service engineer arrives onsite in the event of a failure.
Guaranteed response is next business day with an option to upgrade to 4hr or 8hr response. Activities performed include:

  • Check system status
  • Check system alarms
  • Troubleshoot reported issue and diagnose problem
  • Repair system as required
  • Complete full functional tests after repair
  • Deliver detailed report of actions taken
  • Implement firmware update as required.

Remote Monitoring Service

A secure, firewall friendly service that provides real-time monitoring of the health and status of your system. Activities include:

  • Collect and document pertinent system information.
  • 7x24hr system monitoring.
  • Notify and dispatch field service engineer as needed
  • Monthly report identifying potential problems and recommendations.

Technical Support 7X24hr

Provides for 7x24hr escalation support to address system issues in a timely and efficient manner

Priority Access to Supply Chain

Quick access to manufacturer’s spare parts.

Replacement Parts (exceptions batteries, capacitors)

Replacement parts required due to failure with the exclusion of consumables such as batteries and capacitors.

All Labour & Travel

All labour and travel related to site visits and emergency call outs.

Advantage Prime

The Advantage PRIME provides for:

Annual Preventive Maintenance Visit

Preventive Maintenance visits are performed annually for UPS and semi-annually for Cooling products. Labour and travel related to the visit are included.  A PM visit provides for an APC certified service engineer onsite at a predetermined date to:

  • Perform a visual inspection
  • Perform Environmental Inspection
  • Perform mechanical/electrical inspection
  • Verify firmware revisions and update as required
  • Complete full UPS function test
  • Answer any queries and address any customer issues
  • Deliver a comprehensive report and recommendations.
  • Works are undertaken during normal office hours. After hours option available

Onsite Service

A certified service engineer arrives onsite in the event of a failure.
Guaranteed response is next business day with an option to upgrade to 4hr or 8hr response. Activities performed include:

  • Check system status
  • Check system alarms
  • Troubleshoot reported issue and diagnose problem
  • Repair system as required
  • Complete full functional tests after repair
  • Deliver detailed report of actions taken
  • Implement firmware update as required.

Remote Monitoring Service

A secure, firewall friendly service that provides real-time monitoring of the health and status of your system. Activities include:

  • Collect and document pertinent system information.
  • 7x24hr system monitoring.
  • Notify and dispatch field service engineer as needed
  • Monthly report identifying potential problems and recommendations.

Technical Support 7X24hr

Provides for 7x24hr escalation support to address system issues in a timely and efficient manner

Priority Access to Supply Chain

Quick access to manufacturer’s spare parts.

Replacement Parts (exceptions batteries, capacitors)

Replacement parts required due to failure are provided at a 15% discounted price when required.

All Labour & Travel

All labour and travel related to site visits and emergency call outs.

Advantage Plus

The Advantage PLUS provides for:

Annual Preventative Maintenance Visit

Preventative Maintenance visits are performed annually for UPS and semi-annually for Cooling products. Labour and travel related to the visit are included.  A PM visit provides for an APC certified service engineer onsite at a predetermined date to:

  • Perform a visual inspection
  • Perform Environmental Inspection
  • Perform mechanical/electrical inspection
  • Verify firmware revisions and update as required
  • Complete full UPS function test
  • Answer any queries and address any customer issues
  • Deliver a comprehensive report and recommendations.
  • Works are undertaken during normal office hours. After hours option available

Onsite Service

A certified service engineer arrives onsite in the event of a failure.
Guaranteed response is next business day with an option to upgrade to 4hr or 8hr response. Activities performed include:

  • Check system status
  • Check system alarms
  • Troubleshoot reported issue and diagnose problem
  • Repair system as required
  • Complete full functional tests after repair
  • Deliver detailed report of actions taken
  • Implement firmware update as required.

Remote Monitoring Service

A secure, firewall friendly service that provides real-time monitoring of the health and status of your system. Activities include:

  • Collect and document pertinent system information.
  • 7x24hr system monitoring.
  • Notify and dispatch field service engineer as needed
  • Monthly report identifying potential problems and recommendations.

Technical Support 7X24hr

Provides for 7x24hr escalation support to address system issues in a timely and efficient manner

Priority Access to Supply Chain

Quick access to manufacturer’s spare parts.

Replacement Parts (exceptions batteries, capacitors)

Replacement parts required due to failure are provided at standard price when required.

All Labour & Travel

All labour and travel related to preventative maintenance visits are covered.
Labour and travel related to emergency call-outs are charged at standard rates.

1Phase Advantage Plan

The 1Phase Advantage Plan is available for single phase UPS of 5000VA or greater and with or without an Annual Preventative Maintenance Visit.

The 1 Phase Advantage With PM Visit provides for

Annual Preventative Maintenance Visit

Preventative Maintenance visits are performed annually for 1 Phase UPS.
Labour and travel related to the visit are included.  A PM visit provides for an APC certified service engineer onsite at a predetermined date to:

  • Perform a visual inspection
  • Perform Environmental Inspection
  • Perform mechanical/electrical inspection
  • Verify firmware revisions and update as required
  • Complete full UPS function test
  • Answer any queries and address any customer issues
  • Deliver a comprehensive report and recommendations.
  • Works are undertaken during normal office hours. After hours option available

Onsite Service

A certified service engineer arrives onsite in the event of a failure.
Guaranteed response is next business day.
Activities performed include:

  • Check system status
  • Check system alarms
  • Troubleshoot reported issue and diagnose problem
  • Repair or provide replacement UPS system as required
  • Complete full functional tests after repair
  • Deliver detailed report of actions taken
  • Implement firmware update as required.

Technical Support 7X24hr

Provides for 7x24hr escalation support to address system issues in a timely and efficient manner

Remote Monitoring Service

A secure, firewall friendly service that provides real-time monitoring of the health and status of your system. Activities include:

  • Collect and document pertinent system information.
  • 7x24hr system monitoring.
  • Notify and dispatch field service engineer as needed
  • Monthly report identifying potential problems and recommendations.

Replacement Parts

Replacement parts required due to failure are provided at no additional cost.
Replacement batteries due to failure.
Where UPS is not field-serviceable, a replacement UPS will be provided with free shipping and collection of failed unit.
(Install of replacement UPS is customer responsibility)

All Labour & Travel

All labour and travel related to site visits and emergency call outs included.

Accreditations

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